On Accountable Measurement of Non-Financial Perfomance - the Case of Customer Satisfaction

Author(s) :

Pierre-Laurent Bescos

Professeur à l'EDHEC

Anders Westund

Pdf
On Accountable Measurement of Non-Financial Perfomance - the Case of Customer Sa...
(-1.00 B)
Type : Working paper
Date : le 02/07/2008
Extra information :

Pour plus d'informations, nous vous prions de vous adresser à Joanne Finlay, Direction de la Recherche de l'EDHEC [ joanne.finlay@edhec.edu] Les opinions exprimées sont celles de l'auteur et n'engagent pas la responsabilité de l'EDHEC.

Research Cluster : Analyse Financière et Comptabilité

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