Frontline encounters of the AI kind: An evolved service encounter framework

Journal of Business Research, October 2019

Author(s):

Stacey Robinson

Culverhouse College of Business, University of Alabama, United States of America

Chiara Orsingher

Department of Management, University of Bologna, Italy

Linda Alkire

Texas State University, United States of America

Arne De Keyser

EDHEC Business School

Michael Giebelhausen

Clemson University, United States of America

K. Nadia Papamichail

Alliance Manchester Business School, The University of Manchester, United Kingdom

Poja Shams

Karlstad Business School, Sweden

Mohamed Sobhy Temerak

Kent Business School, University of Kent, Medway ME4 4TE, United Kingdom

Journal of Business Research, October 2019

Type: Academic publication
Date: le 24/10/2019
Research Cluster : Marketing
Source : Journal of Business Research

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