“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Journal of Business Research, March 2017, Vol. 79 pp. 238 - 246
Author(s):
Center for Service Intelligence, Ghent University
Thunderbird School of Global Management, Arizona State University
Norwegian School of Economics
University of Massachusetts
Culverhouse College of Commerce, University of Alabama
Warwick Business School, University of Warwick
EDHEC Business School
Journal of Business Research, March 2017, Vol. 79 pp. 238 - 246
| Type: | Academic publication |
|---|---|
| Date: | le 04/03/2017 |
| Research Cluster : | Marketing |
| Source : | Journal of Business Research |
See Also
About EDHEC
Operating from campuses in Lille, Nice, Paris, London and Singapore, EDHEC is one of the top 15 European business schools. Fully international and directly connected to the business world, EDHEC is a school for business, rather than a business school, where excellence in teaching and research focuses on innovation to stimulate entrepreneurship and creativity. EDHEC functions as a genuine laboratory of ideas and produces innovative solutions valued by businesses. The School’s teaching philosophy, inspired by its award-winning research activities, focuses on “learning by doing”.
