“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Journal of Business Research, March 2017, Vol. 79 pp. 238 - 246

Author(s):

Bart Larivière

Center for Service Intelligence, Ghent University

David Bowen

Thunderbird School of Global Management, Arizona State University

Tor W. Andreassen

Norwegian School of Economics

Werner Kunz

University of Massachusetts

Nancy J. Sirianni

Culverhouse College of Commerce, University of Alabama

Chris Voss

Nancy V. Wünderlich

Warwick Business School, University of Warwick

Arne De Keyser

EDHEC Business School

Journal of Business Research, March 2017, Vol. 79 pp. 238 - 246

Type: Academic publication
Date: le 04/03/2017
Research Cluster : Marketing
Source : Journal of Business Research

See Also

[EDHEC Infra Days] The f​irst ​event ​to ​bring ​together ​advanced ​quantitative ​techniques ​to ​the ​world ​of ​private, ​illiquid ​infrastructure ​investment
News
- 25-05-2018
EDHECinfra Days 2018 will take place on June 6 & 7 in London ...
[Student Experience] Immersion trip - Welcome to San Francisco!
News
- 25-05-2018
Immersion Trip abroad: focus on EDHEC students' experience Silicon Valley is well-known...
News
- 25-05-2018
EDHEC-Risk Institute is pleased to announce that Kati Eriksson, Head of Investments, Aalto University Endowment have joined its international advisory board, which brings together...
The EDHEC PhD in Finance Programme adds two new alumni
News
- 21-05-2018
On 17 May 2017, two EDHEC PhD in Finance candidates (executive track), Stefano Dova and...