Email : arne.dekeyser@edhec.edu
Arne De Keyser is Assistant Professor of Marketing at EDHEC Business School (France). His research focuses on customer experience, service recovery and frontline service technology. Arne has published articles in the Journal of Service Research, International Journal of Research in Marketing, Journal of Business Research, Journal of Service Management and the Journal of Service Theory and Practice. He has won numerous research and teaching awards, including the SERVSIG Best Dissertation Award in 2015. Arne serves on the editorial boards of the Journal of Service Research, Journal of Business Research, Journal of Service Management and the Journal of Service Theory and Practice.
Journal of Service Research (2019), International Journal of Research in Marketing (2015), Journal of Business Research (2017), Journal of Service Management (2019, 2015, 2014), Journal of Service Theory and Practice (formerly Managing Service Quality, 2014), MSI Working Paper Series (2015)