Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes

Journal of Business Research, Volume 134, September 2021, Pages 342-351

Author(s):

Jasenko Arsenovic

Karlstad University, CTF, Service Research Center, Sweden

Arne De Keyser

EDHEC Business School, Department of Marketing, France

Bo Edvardsson

Karlstad University, CTF, Service Research Center, Sweden

Bård Tronvoll

Karlstad University, CTF, Service Research Center, Sweden

Thorsten Gruber

Loughborough University, Centre for Service Management (CSM), United Kingdom

Journal of Business Research, Volume 134, September 2021, Pages 342-351

Type: Academic publication
Date: le 01/09/2021
Research Cluster : Marketing
Source : Journal of Business Research

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