The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Journal of Service Research, December 2018
Author(s):
Department of Marketing, KU Leuven, Brussels, Belgium
Department of Marketing, KU Leuven, Brussels, Belgium
Department of Marketing, EDHEC Business School
Department of Management, University of Bologna
Journal of Service Research, December 2018
| Type: | Academic publication |
|---|---|
| Date: | le 25/12/2018 |
| Research Cluster : | Marketing |
| Source : | Journal of Service Research |
See Also
About EDHEC
Operating from campuses in Lille, Nice, Paris, London and Singapore, EDHEC is one of the top 15 European business schools. Fully international and directly connected to the business world, EDHEC is a school for business, rather than a business school, where excellence in teaching and research focuses on innovation to stimulate entrepreneurship and creativity. EDHEC functions as a genuine laboratory of ideas and produces innovative solutions valued by businesses. The School’s teaching philosophy, inspired by its award-winning research activities, focuses on “learning by doing”.
