The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Journal of Service Research, December 2018

Author(s):

Yves Van Vaerenbergh

Department of Marketing, KU Leuven, Brussels, Belgium

Dorottya Varga

Department of Marketing, KU Leuven, Brussels, Belgium

Arne De Keyser, PhD

Department of Marketing, EDHEC Business School

Chiara Orsingher

Department of Management, University of Bologna

Journal of Service Research, December 2018

Type: Academic publication
Date: le 25/12/2018
Research Cluster : Marketing
Source : Journal of Service Research

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